A poisoned knowledge-base document makes an assistant reveal its system prompt and another customer’s personal data. The behavior is intermittent. How should security respond? Rate severity on business impact and reproducibility, treating cross-customer personal data exposure as high or critical regardless of the probabilistic nature of the output. Require remediation at the control layer, such as data access scoping per session, output filtering for sensitive data, and least-privilege retrieval, rather than accepting prompt wording changes alone. Include reproduction artifacts, an assigned owner across product, ML engineering, and security, and explicit retest criteria in the finding. Downgrade the finding to low severity because it did not reproduce on every attempt and mark it closed once the system prompt is updated.
Tested competency: converting AI findings into governed remediation. Non-determinism does not reduce the impact of personal data exposure; an attacker simply retries. Prompt wording is a weak, easily bypassed mitigation, so durable fixes belong in access control and output handling, with clear ownership and retest criteria. Choosing to downgrade and close on a prompt tweak indicates a gap in AI-specific severity judgment and a misconception that model behavior can be reliably fixed with instructions.